Shipping policy

Shipping Policy

Order Production

Jerseaux products are made to order through our trusted print-on-demand production partners. Because each item is produced specifically for your order, please allow time for production before your order ships.

Production times may vary depending on the product, order volume, and production partner.

Shipping & Delivery

Shipping times are estimates and begin after your order has completed production. Delivery times may vary based on the shipping destination, carrier, product, and fulfillment location.

Once your order ships, tracking information will be provided when available.

Please note that an order containing multiple products may arrive in separate packages if the items are fulfilled by different production facilities.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at jerseaux@gmail.com. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Lost, Delayed, or Undeliverable Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our control.

If your tracking information indicates a problem with your shipment or you believe your package has been lost, please contact us at jerseaux@gmail.com with your order number. We will review the available tracking information and work with our fulfillment partner when appropriate.

Jerseaux is not responsible for delays caused by shipping carriers, weather, incorrect customer-provided addresses, or other circumstances outside of our reasonable control. This does not affect any rights you may have under applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact jerseaux@gmail.com as soon as possible with your order number, a description of the issue, and clear photographs of the item.

Please do not mail an item to Jerseaux or to an address shown on the shipping package unless you have first received return instructions from us.

Questions

For questions regarding shipping or an existing order, please contact:

Jerseaux
jerseaux@gmail.com