Refund policy
Jerseaux Return & Refund Policy
Thank you for shopping with Jerseaux. Because our products are created especially for each order through our print-on-demand production partners, please review the following policy before placing your order.
Made-to-Order Products
Most Jerseaux products are made to order. Because production begins specifically for your order, we generally cannot accept returns or exchanges due to a change of mind, ordering the wrong size, selecting the wrong color, or other incorrect selections made when placing an order.
Please carefully review product descriptions, sizing information, colors, and your shipping information before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at jerseaux@gmail.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
We will review the issue and, when appropriate, work with our production partner to arrange a replacement or refund.
Do Not Send Items Back Without Contacting Us
Please do not mail products back to Jerseaux or to the address shown on your shipping package unless you have received specific return instructions from us.
Because our products are fulfilled by third-party print-on-demand production partners, the address appearing on a package may be associated with the fulfillment provider and may not be an authorized return location.
Sizing and Customer Selections
Customers are responsible for selecting the correct size, color, design, and other available product options before checkout. Please refer to the sizing information provided on the product page before ordering.
We generally cannot provide a replacement, exchange, or refund when the correct product was produced and delivered according to the options selected by the customer.
Order Changes and Cancellations
Orders may enter production shortly after they are placed. If you need to request a change or cancellation, contact us immediately at jerseaux@gmail.com.
We cannot guarantee that an order can be changed or canceled once it has entered production.
Lost or Delivery Issues
If you believe your package has been lost or there is a problem with delivery, contact us at jerseaux@gmail.com with your order number so we can review the order and available tracking information.
Customers are responsible for providing an accurate and complete shipping address at checkout.
Refunds
When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Questions
For questions regarding an order, replacement, refund, or this policy, please contact:
Jerseaux
Email: jerseaux@gmail.com